Nine Elm - Port Melbourne

It was a great apartment with a beautiful view. Easy to locate and gain entry too. The apartment was perfect for our ev Positive: Location Negative: Not enough blankets and the pillows weren’t in good condition

Great place to stay in Melbourne. Positive: Location was good and it was clean and perfect for a weekend stay in Melbourne. Great cafe underneath as well. Negative: The apartment wasn’t very well equipped with kitchen appliances etc. No microwave either. Just could have been equipped better.

Positive: The location was great. The building was clean, and the apartment was comfortable. The apartment was comfortable and clean Negative: I did not get any information about check-in or check out. We arrived at night. Luckily, there was somebody on the ground floor who contacted whoever was in charge of the apartment. The same person has to contact them on our checkout as we did not know where to leave the keys. It advertised that we had access to the pool, but it did not day that you have to seek approval from the administrator. We could not find anybody to ask about and could not use the pool. Appart from these minor issues our accomodation was ok.

Positive: Easy to find, clean, fantastic view! Plenty of room for a family.

Overpriced and no pool access Negative: We inquired if we could be reimbursed some of the cost for our stay. The bed sheets looked like they were just redone and the door didn't lock. We had expected the pool to be available to us but we had no access and found out at about 4pm you had to have an induction before we could use it and we did not get any induction or access to the pool. We had made several calls to the person looking after the apartment and building management team who said someone would come but never did. Our daughter was super disappointed as we were hoping to have enjoyed our Australia day on a 40 degree day in the water but instead had to remain inside. I would recommend in future you make this information available to customers so they know the cost for the accomodation does not include a pool as that was the only reason we stayed at North Elm on our way through Melbourne. Appreciate if you would kindly provide us some reimbursement on a $500 apartment for one night which did not include a pool stay. Definitely not worth the price.