Luxury Southbank apartment

Booking.com needs to indicate CLEARLY what accommodation is actually an Airbnb - not an experience w Positive: The beds were probably the only good part of our stay Negative: 24-hr concierge turned out to be a cell phone number. The unit was actually an Airbnb, a system that my wife & I are philosophically opposed to. The building reception was hostile to Airbnb customers & I was told that, "we are for 'residents only!" & they had nothing to do with Airbnb users. The basins in the bathrooms had no surrounding shelf or storage space meaning toiletries had to be parked elsewhere. Overall, it was just a nightmare & an example of how not to do it. The view from the balcony was good.

Positive: View Negative: Anything was good, thanks to the owner

Good Positive: Good location close where we need to go heaps of things to do . Negative: There wasn’t enough linen like sheets for the fifth person or towels .. the air conditioner didn’t work The whole apartment was really stuffy also we went to use the oven no trays to use like for cooking chips ( etc) .

Not one of our best memories! Positive: Great views! Cozy apartment & loved the fact we had a car space where we could come & go as we pleased, very convenient Negative: Terrible! The message in regards to how to collect key was sent through way too late, we arrived unknown to us on where to collect the key! The directions on where to collect the key was difficult! Very frustrating to be left walking around an unfamiliar area with 2 young children trying to find the key!!!

Positive: The apartment has beautiful views and it was very comfortable. Would stay again as it had everything you need while away from home. First time we have stayed in an apartment and we loved it. Host was very responsive and helpful when we contacted him. Negative: We did not know until after we had booked that we had to pick up and drop off keys at a different location . Being elderly with luggage and not having a car, arriving after dark was a worry. It would be great if the lobby of the apartments which had ample room could have lock boxes of some description to access keys.